Om Elnour LLC ("Om Elnour," "we," "us," or "our"), located at 16 Lullaby Lane, North Easton, MA 02356, respects your privacy and is committed to protecting the personal information you share with us through omelnour.com (the "Site"). This Policy explains what we collect, how we use it, and the choices available to you, consistent with applicable U.S. federal and Massachusetts state law, including the FTC Act, the CAN-SPAM Act, and applicable state data privacy statutes in effect as of 2026.

1. Information We Collect

• Contact and Order Information: name, shipping address, phone number, and email address provided at checkout.
• Payment Information: billing details submitted through our checkout flow. Card data is processed for simulation/demo purposes on this Site and is never stored on our servers.
• Automatically Collected Data: browser type, device information, and general usage analytics collected via standard web technologies (e.g., cookies) to improve Site performance.

2. How We Use Your Information

• To process and fulfill orders, including shipping and order-status communication.
• To respond to customer service inquiries sent to sultan.hardwire@gmail.com.
• To maintain the security and functionality of the Site.
• To comply with applicable tax, accounting, and legal recordkeeping obligations.

We do not sell your personal information to third parties. We do not share customer data with advertisers.

3. Cookies and Tracking

The Site may use essential cookies required for cart and checkout functionality. You can disable cookies through your browser settings; doing so may limit certain Site features.

4. Data Retention

We retain order and contact information only as long as necessary to fulfill the purposes described in this Policy, satisfy legal, accounting, or reporting requirements, or resolve disputes.

5. Your Rights

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at sultan.hardwire@gmail.com. We will respond within a commercially reasonable timeframe, consistent with applicable law.

6. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

This Site is not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date above.

9. Contact Us

Om Elnour LLC
16 Lullaby Lane, North Easton, MA 02356, United States
Email: sultan.hardwire@gmail.com
Attn: Mina Soliman, Manager

These Terms of Service ("Terms") govern your access to and use of omelnour.com, operated by Om Elnour LLC, 16 Lullaby Lane, North Easton, MA 02356, United States ("Om Elnour," "we," "us"). By accessing the Site or placing an order, you agree to these Terms.

1. Products and Orders

All product descriptions, images, and pricing are presented in good faith and are subject to change without notice. We reserve the right to limit quantities, refuse, or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

2. Pricing and Payment

All prices are listed in U.S. Dollars (USD) and exclude applicable sales tax, which is calculated at checkout where required by law. This Site's checkout is a demonstration flow; no live payment is processed through the form presented here.

3. Shipping Policy

• Orders are typically processed within 2–5 business days from our North Easton, MA facility.
• Standard shipping within the United States generally takes 5–10 business days after processing; expedited options may be available at checkout in a live environment.
• Risk of loss and title for products pass to the buyer upon our delivery to the shipping carrier.
• We are not responsible for delays caused by the carrier, customs, or events outside our reasonable control.

4. Returns and Refunds

• Customers may request a return within 30 calendar days of delivery for a full refund of the product price, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
• Refunds are issued to the original payment method within 7–10 business days of our receipt and inspection of the returned item.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part.
• Fixture defects covered under our 2-year workmanship warranty will be repaired or replaced at no cost; this warranty does not cover damage from misuse, unauthorized modification, or normal wear.

5. Acceptable Use

You agree not to misuse the Site, interfere with its normal operation, or attempt to gain unauthorized access to any portion of it or its related systems.

6. Intellectual Property

All content on this Site, including text, graphics, logos, and product imagery, is the property of Om Elnour LLC or its licensors and is protected by applicable intellectual property law.

7. Limitation of Liability

To the maximum extent permitted by law, Om Elnour LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it. Our total liability for any claim shall not exceed the amount paid for the applicable product.

8. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, and applicable U.S. federal law governing e-commerce and consumer protection.

9. Changes to These Terms

We may revise these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

10. Contact Us

Om Elnour LLC
16 Lullaby Lane, North Easton, MA 02356, United States
Email: sultan.hardwire@gmail.com
Identification Number: 001361837